delivery

COVID19 UPDATE - JANUARY 2021

In light of the latest news from the UK Government, the physical store has now closed. Orders will continue to be accepted online and can either be posted, hande delivered within WR14 or collected from the shop (in line with government guidelines) between the hours of 10am and 1pm, Monday to Friday.

 

CLICK & COLLECT

If selected, we will email you once your order is ready for collection. We include details of pick-up location and opening hours.

HAND DELIVERY

 

We are able to offer free hand delivery to an address in the WR14 postcode area of the UK. At checkout, enter the code NESSA and receive free delivery, regardless of the amount spent.

 

We aim to dispatch your goods from our shop within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we delivered the item.

 

STANDARD DELIVERY


Where our standard delivery service (Royal Mail 2nd Class delivery) has been selected we aim to dispatch your goods from our shop within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 7-10 working days from the moment you place your order.

Delivery costs are:

  • £0.75 per single card

  • £1.95 per multipack

  • FREE delivery automatically applied when you spend £15 or more

COVID-19 UPDATE Given the current pressures on the Royal Mail infrastructure due to the COVID-19 pandemic, there may be unexpected delays in your order getting to you. Where possible, we will deliver by hand but our general advice is to plan ahead, especially if you have any particular deadlines.

All product prices quoted are inclusive of VAT. VAT receipts for UK deliveries can be requested from hello@austinandco.shop

 

Please note that we can't accept orders billed to or addressed to PO Boxes.

TRACKING YOUR ORDER


Your order will be sent out via Royal Mail 2nd Class mail. Order tracking is not available on standard Royal Mail deliveries, so please allow the full 3 working days for your delivery to arrive after you have received your order dispatch confirmation email. However, customers registered with austinandco.shop can check the delivery status of recent orders online. Click my account to view your recent orders.

INTERNATIONAL DELIVERY

We currently only deliver to the UK. International delivery will be available soon.

 
 

AUSTIN & CO

Address

39 Church Street

Malvern WR14 2AA

Tel: 07956 080473

Email: hello@austinandco.shop

Opening Hours

In line with UK Government guidelines, the physical shop is closed until further notice.

However, we're OPEN 24 HOURS ONLINE for delivery; either by post or by hand to any WR14 address.

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